Introduction

This course aims at providing participants with necessary knowledge and understanding of the role of effective people management. The course will be interactive based and role-play as to ensure maximum participation and conceptualization of vital key learning skills. Key learning components will include understanding the role of participants as managers, motivators, coaches, team builders and performance evaluators.

Learning Objectives

At the end of the program participants are expected to be able to demonstrate the following:

• Understanding what makes an effective people manager
• Understanding the concept and importance of leadership
• Understanding the concept of an effective supervision
• Recognition of characteristics and quality of an effective supervisor
• Recognition of guiding principles of effective supervision
• Proper use and implementation of persuasion skills on staff and teams
• Effective and proper use of communication skills
• Team building and effective leadership
• Enhancing organizational and prioritization skills
• Managing meetings effectively
• Staff evaluation according to organization’s goals and vision
• Recognizing the importance of delegation in effective work flow and productivity.
  Content
• Key aspects of people management
• Supervision principles and strategies
• Objectives planning
• Time management: managing priorities,
•  Setting realistic goals
• Meeting management
• Managing subordinates
• Persuasion and dispute resolution
• Performance Appraisal
• Basics of communication and facilitation skills
• Observation techniques and feedback
• Ways of effective delegation, and barriers
• Motivation factors
• Motivation impact on performance
• Sustaining motivation
• Winning working relationships
• Personality styles & traits
• Importance of self-concept
• Optimizing personal strengths
• Dealing with different personalities and behaviors

Duration

This course will be delivered over 3 days.

Program Language

All program materials will be in English or Arabic as per the customer’s preferences. The actual training sessions will be conducted by Facilitators fluent in both Arabic & English