Effective Communication skills

Course Description

Communication is the life blood of every organization and it is the first and foremost social activity. This course is designed to focus on the process of communication and all its components by which exchanging meanings, facts, ideas, opinions or emotions with other people have a great impact on productivity and work performance. Understanding body language and non-verbal cues shed light on how communication works and how to communicate skillfully with confidence. Learning own personal style through a self-assessment test will help appraise personality to better communicate with other people having different styles.

Program objectives:

  • Understand what is communication
  • Learn the communication process
  • Acquire different communication means
  • Role and rule of feedback
  • Importance of listening in effective communication
  • Written communication
  • Eliminate Barriers for better communication
  • Define personal communication style
  • Learn how to communicate with other styles

Program Duration

The program can be conducted over a 2-days period

Delivery Method

Course is designed to be delivered in classroom setting and facilitated by an Impact instructor.

Target Audience

This program is suitable for first line and middle management employees and any person within the organization aiming to improve personal communication.

Study Material & Tools

Program modules include case studies, role plays, self-assessments, and experiential exercises. This will ensure maximum learning and ongoing engagement and involvement of all participants.

Program Language

All program materials will be in English or Arabic as per the customer’s preferences. The actual training sessions will be conducted by Facilitators fluent in both Arabic & English.

Number of attendees per training session

It is strongly suggested that the number of attendees per session does not fall below 15 and does not exceed 22.


For further information or if you have any questions please do not hesitate to contact us